Customer Experience Blog & Articles

What is a customer communications platform? How it unifies your stack

A customer communications platform unifies voice, AI, and CRM into one place. This 2026 guide explains what it is, how it works, and whether your team needs one....

Sophie GaneJune 19, 2026

12 Minutes

Customer Experience

AI Assist Pro interface showing live prompts with suggested responses, a call audio waveform, and AI-generated follow-up questions

Customer Experience

May 22, 2026

8 Minutes

AI phone receptionist: Handle every inbound call, 24/7

Customer Experience

May 13, 2026

10 Minutes

6 best customer communication management software platforms in 2026

Partnerships

April 17, 2026

4 Minutes

How Instrumental and Aircall closed the after-hours staffing gap with AI Virtual Agent

Partnerships

April 16, 2026

4 Minutes

How Instrumental and Aircall unified medical intake and field communications with AI

Tech

January 21, 2026

5 Minutes

WhatsApp vs. SMS for CX: The ultimate guide for Support and Sales

Customer Experience

October 16, 2025

8 Minutes

Striking a balance between empathy and efficiency in customer service

Customer Experience

October 14, 2025

12 Minutes

Tips and scripts for handling difficult customers over the phone

Customer Experience

August 20, 2025

10 Minutes

7 essential features of customer communication management tools

Customer Experience

August 5, 2025

8 Minutes

Key trends to watch for in proactive customer communications

Customer communication management: Core principles and real-life examples

Learn about the key principles of CCM and real-life examples of companies implementing effective CCM strategies, plus see a proven 5-step framework....