Aircall Blog UK - Business Communication and VoIP

Professional wearing a headset with a diagram showing how an incoming call routes through a cloud business phone system via a VoIP provider

Skills-based routing: how to route every call to the right agent

Aircall routes every call to the best available agent using skills-based routing. Here is how it works, how to set it up, and what it changes for FCR and handle time. ...

AircallJune 17, 2026

14 Minutes

Tech

Alternatives

June 16, 2026

12 Minutes

How to switch from RingCentral in 2026: Step-by-step migration guide

eCommerce

June 15, 2026

15 Minutes

Best phone system for eCommerce: what scales with your peak season?

Tech

June 12, 2026

13 Minutes

VoIP vs cloud phone system: what replaces legacy calling for good?

Features

June 11, 2026

3 Minutes

People don't pick up numbers they don't recognise. Local Presence automatically displays a local number on every outbound call.

Call Center

June 10, 2026

13 Minutes

What is an AI contact centre? How it powers customer service

Call Center

June 8, 2026

14 Minutes

Best phone system for remote teams: what replaces the office?

Aircall platform showing an active inbound call alongside a Salesforce conversation view with real-time customer interaction data

Integrations

June 5, 2026

12 Minutes

Best phone system for Salesforce: What embeds vs. what just connects?

News

June 3, 2026

4 Minutes

Aircall acquires Piper AI to turn customer conversations into revenue action

Tech

June 3, 2026

12 Minutes

AI sales agents: Automate outbound SDR prospecting in 2026

Conversation intelligence: How Aircall extracts call insights

Conversation intelligence uses AI to analyze sales and support calls, surfacing coaching insights, deal signals, and customer patterns. Learn how it works in 2026....